Getting Support

Get the help you need, when you need it.

Built-in Help Features

Real-time guidance: Uppa includes several features to help you as you work:

• Tooltips appear when you hover over question marks throughout the app
• Bundle preview shows exactly how your bundle will look to customers
• Setup guide provides step-by-step instructions accessible from the main dashboard

These features solve most questions immediately without waiting for support.

Quick Troubleshooting

Bundle not showing on your store? Check these three things in order:

1. Bundle status - Ensure it's published (shows "Active" status)
2. Theme integration - Verify the Bundle Widget is enabled in your theme's App embeds section
3. Product visibility - Confirm your bundle applies to the products you're viewing

Wrong prices or discounts? Double-check your tier percentages and make sure you've saved changes after editing.

Contact Support

For technical issues or questions not covered above:

• Use the in-app chat (fastest response, usually under 2 hours)
• Email us directly for complex setup questions

Before contacting support: Try the troubleshooting steps above - they resolve 90% of issues instantly and get you back to selling faster than waiting for a response.

Response Times

• In-app chat: Usually under 2 hours during business hours
• Email support: Within 24 hours
• Urgent issues: Always use in-app chat for fastest resolution